When customer questions come in through email, Instagram DMs, and WhatsApp all at once, it's easy to lose track of who you've actually answered. Dobydil Support gives you one public link to share, and every message that comes through it lands in one place with a status — open, pending, resolved, closed — so nothing quietly falls through.
How Support works
Everything, built in
Share one contact link
dobydil.com/support/yourname — put it anywhere you'd normally put an email address.
Messages become tickets
Whoever writes in shows up as a ticket with their name, email, and message, ready to reply to.
Reply and track status
Write your reply in the thread and copy it to them, and move the ticket through open, pending, resolved, or closed as you work through it.
Questions, answered
Does Dobydil send the reply for me?
No — a reply is saved in the thread so you have a record, but you copy it and send it yourself however you'd normally reach that customer. Dobydil doesn't send email on your behalf here.
Can I link this from my Storefront?
Yes — most people put their support link right in their Storefront description or share it alongside it, so customers have one clear way to reach out.
Start using Support today
Free to start, and it comes with the whole Dobydil suite under one login. Upgrade to Pro only when you want more.
