At DOBYDIL, we strive to provide our customers with the best quality authentic Thai products that are directly sourced from Thailand farms. We take great pride in ensuring that our products are of the highest quality and taste, and we want our customers to be completely satisfied with their purchases.
However, due to the nature of our products, we have a strict no refund, no return, and no exchange policy. We take every measure to ensure that our products are properly packaged and delivered to our customers in a timely manner. In the rare event that a customer receives a damaged or defective product, we request that they contact us immediately with photographic evidence and we will work with them to find a resolution.
We appreciate your understanding and support in this matter, and we strive to provide our customers with the best service and experience possible. If you have any questions or concerns, please do not hesitate to contact us through our 24/7 WhatsApp support or email us at info@dobydil.com.